Product knowledge allows you to competently provide another individual with your solutions to their questions, but it doesn’t necessarily allow you to dazzle them with your responses. In this podcast, you'll learn how to take the responses you provide and move them from good to great!
In this podcast you'll learn how to utilize a, "Transition Sandwich." This is a technique that provides transitions into the information you provide, and out of the information you provide. When you can accomplish this, you can put some real polish to the way you communicate.