Pocket Sized Pep Talks
Treating Your Customers Like Family
Episode Summary
Having interviewed hundreds of salespeople, what’s refreshing to me is when I get an opportunity to talk to someone who doesn’t just sell, but puts that same level of energy in taking care of the customer. Rob sits down with Sarah Pichardo, a senior loan officer with CMG Home Loans, and talks about not just using the words, "customer service," but truly putting those words into action!
Episode Notes
In this Pocket Sized Pep Talk, you'll learn:
- Sarah's vision of customer care.
- What attracted her to this particular industry?
- What’s the most important thing Sarah learned about her industry.
- What's the most important thing Sarah learned about selling?
- The fact that Sarah believes, “there’s always a solution.”
- Her vision of customer care and an example or two of what it means to go the extra mile.
- What she wished she had known when she first started out.
- The bonus question: Is now a good time to buy?
To learn more about this guest: