Pocket Sized Pep Talks

The Secret to Resolving Conflict and Defusing Tension

Episode Summary

Too many of us tend to avoid disagreements, feel uncomfortable arguing, or feel defenseless when engaged in conflict? It's actually quite common, and the reason we feel this way is because we don’t know what to say. Attorney and author Hesha Abrams sits down with Rob and discusses her book, "Holding the Calm: The Secret to Resolving Conflict and Defusing Tension." Quite frankly, you don't have to feel this way, and you don’t have to feel powerless. You just have to have the tools, skills, and inspiration perfected by a master problem-solver to show you how to handles yourself in situations like these, and in this podcast that's exactly what you'll learn how to do!

Episode Notes

In this Pocket Sized Pep Talk, you'll learn:

1. What makes so many others afraid of dealing with conflict.
2. Why words like, calm down, take it easy, or relax do NOT work, and what does!
3. A process move to keep arguments from escalating.
4. How to go about dealing with an unpleasant, argumentative, opinionated person that holds opinions that are completely opposite of your personal views? 
5. Emotional arguing and persuasive arguing. 
6. The magic of the words, "Do over."

To learn more about this guest:

Book website: www.holdingthecalm.com sign up for Hesha’s Insights

Email: info@holdingthecalm.com

LinkedIn: https://www.linkedin.com/in/hesha-abrams-esq/

Facebook: https://www.facebook.com/HeshaAbramsHoldingTheCalm