Pocket Sized Pep Talks

The Customer Experience Doctor

Episode Summary

Focusing on customer service isn't just the right thing to do; it can be profitable as well. Dr. Kelly Henry, the author of the book, "Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize your Profits," joins us to share his thoughts on the power of customer service.

Episode Notes

In this Pocket Sized Pep Talk, you'll learn:

• Why customer service is so important to a business
• Common misunderstandings that businesses have regarding customer service
• Three, key principles of exceptional customer service
• Classic mistakes businesses make when trying to provide good customer service

Roger Staubach once said, "There are no traffic jams along the extra mile."  We all want to go the extra mile, and Dr. Kelly Henry tells us how!