Pocket Sized Pep Talks

Humble Inquiry

Episode Summary

When we think of leadership, we often picture someone with all the answers. But true leadership isn’t about having the loudest voice in the room; it’s about asking better questions, listening closely, and creating space for others to shine. The way you communicate can either invite collaboration or shut it down. COO and author, Peter A. Schein sits down with Rob to explore the surprising power of quiet leadership. Drawing on insights from his work and research, Peter shares how trust, curiosity, and humility can drive real influence. If you want to lead more effectively, whether in the boardroom or beyond, this episode is a must.

Episode Notes

In this Pocket Sized Pep Talk, you'll learn:

• Why the simple act of asking questions and listening well is often misunderstood—and even more often, poorly executed.
• The biggest misconception leaders have about listening, and how it limits their ability to build trust and influence.
• How the practice of Humble Inquiry can help sales professionals uncover real pain points, hidden objections, and create stronger customer relationships.
• What’s changed about how we ask and listen in the era of remote and hybrid work—and how to turn Zoom into an advantage, not a limitation.
• A behind-the-scenes look at what Peter learned from working with his father, renowned organizational psychologist Edgar Schein—and how that experience shaped his own leadership and thinking.

To learn more about this guest:

peter@ocli.org