Pocket Sized Pep Talks

"Frictionless" Customer Service

Episode Summary

If there’s one truth in business, it’s that customers don’t want to contact you even if we keep giving customers every wrong reason to do so! What would happen if this stressful “friction” was removed? Amazon's first global Vice President, and Bestselling author, Bill Price sits down with Rob and shares key principles and tips that will have customers flocking to you!

Episode Notes

In this Pocket Sized Pep Talk, you'll learn:

• What Bill means by “Frictionless" customer service.  
• The impact frictionless customer service has on customer service costs.
• A handful of questions that reveal if being frictionless is right for your business.
• Why the customers’ experience is far more important than price in the customer's eyes.
• Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom. 
• One of Bill's key mentors, Tom Peters, and the impact he had on this guest.

For more information regarding this guest:

GUEST PHONE cell  206-321-0841

GUEST EMAIL bill@drivasolutions.com

GUEST WEBSITE: https://www.frictionlessorg.com

SOCIAL MEDIA: 

https://www.linkedin.com/in/bill-price-34686/