Pocket Sized Pep Talks
Dealing With Workplace Conflict
Episode Summary
Workplace conflict is a growing problem—everywhere – but simply avoiding the conflict can make it worse. Rob sits down with co-authors Karin Hurt and David Dye because the numbers are troubling: 21% of those polled have said they wished they had talked about their conflict sooner, and 55% said they wished they had stayed more calm.
Episode Notes
In this Pocket Sized Pep Talk, you'll learn:
- What keeps people from talking about this.
- Why we are experiencing more conflict now.
- The Four Dimensions for more constructive conflict, and what they are.
- A few of the GOAT phrases!
- The biggest sources of conflict.
- What you say to a micro-manager.
- What you say to a credit-stealer.
- A few of the over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions.
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